FAQ

These answers to our guests’ most frequently asked questions will help enhance the 5Star Spa experience.

How do guests make an appointment for a treatment?

The appointments could be scheduled before your arrival on email. You may let us know of the day and time of your choice, and the treatment that you wish to book for. Appointments are subject to availability.

What if a guest can’t make an appointment?

Cancellation policy: A 24 hours advance notice is required for cancellation of treatments or re-scheduling of appointment subject to space availability. Any cancellation with less than 3 hours notice will incur a 50% cancellation charge on the reserved treatment cost. Full charges will be imposed for a “No Show”.

When is the Spa open?

We are open 10 AM to 10 PM 7 days a week.

When should a guest arrive for their spa treatments?

Please arrive 15 mins prior to you appointment. We suggest the relaxing effect of the shower before your treatment. We also strongly recommend a 30 mins session in the wet area before your treatment. Spending relaxing time here will enhance the effect of your treatments by warming muscles, opening pores, encouraging detox and allowing you deeper relaxation during your treatment.